FAQ’s
Have a Question?
Explore our most frequent enquiries, or reach out to us for a personal conversation.
Booking & Process
How does the booking process work?
Simply choose your preferred collection, select your date and location, and secure your booking instantly through our online system. Once confirmed, we take care of the rest.
Do I need to enquire before booking?
No enquiry is required. Our collections are designed to be booked directly online for ease and convenience. If you have specific questions before booking, you’re welcome to contact us.
How far in advance should I book?
We recommend booking as early as possible, particularly for weekends, peak seasons and special dates such as Valentine’s Day.
Is a deposit required?
Full payment is required at the time of booking to secure your date and selected collection.
Our Collections & Styling
What is included in each collection?
Each collection includes a curated selection of styling elements such as décor, florals, candles and personalised details. Inclusions vary by collection and are clearly outlined on each collection page.
Can I customise a collection?
Yes. While our collections are thoughtfully curated, we offer optional add-ons and personalised details to tailor your experience.
Can I mix elements from different collections?
Our collections are designed as complete experiences. If you’re looking for something bespoke, please contact us to discuss custom options.
Occasions We Style
What types of events do you specialise in?
We specialise in romantic and milestone celebrations, including proposals, anniversaries, birthdays and Valentine’s Day experiences.
Do you style weddings or large events?
Our primary focus is intimate celebrations and romantic moments. For larger events or weddings, please contact us to discuss suitability.
Locations & Set-Up
Where do you provide your services?
We style events across the Gold Coast and Brisbane.
Do you handle set-up and pack-down?
Yes. We manage full set-up and pack-down, allowing you to arrive and enjoy the experience without stress.
How long does the set-up take?
Set-up times vary depending on the collection and location. All logistics are handled seamlessly prior to your arrival.
Changes, Cancellations & Weather
Can I change my booking after confirming?
Changes may be possible depending on availability. Please contact us as soon as possible if you need to make adjustments.
What is your cancellation policy?
Due to the nature of event styling and preparation, cancellations are subject to our terms and conditions. Full details are provided at the time of booking.
What happens if the weather is unsuitable?
In the event of poor weather, we’ll work with you to discuss alternative arrangements where possible.
